Terms and Conditions
1. Scope and application object
The General Terms and Conditions of Contract and Use hereby presented apply to all visitors of the B2B order placement platform as well as to any commercial transaction made through this website.
Both the website navigation and order placement regarding any product available in the online store implies the full acceptance of these General Terms and Conditions of Contract and Use by the user and/or customer.
AJ Aguiar reserves itself the right to change these terms and conditions of contract and use without further notice, being the subsequent changes published at www.ajaguiar.com.
2. Content, Certified Property and Responsibilities
www.ajaguiar.com is intended for private and dedicated use of the company only. Reproduction, transfer, distribution or storage of its content without prior permission is prohibited for purposes other than strictly personal and non-profit use.
The B2B order placement platform reserves itself the right to modify, at any time, the information and commercial offer presented regarding products, prices, promotions, business conditions, appearance and other services.
We are not responsible for any typographical and web programming error. Nevertheless, we work every day in order to minimize them. Images and graphics presented are for illustrative purposes only. Colors and proportions may differ from the actual product. It is recommend, in all cases, the consultation of the technical description of each product. Prices, accessory information, product details and specifications are subject to change without further notice. Prices, stocks, contents and illustrations presented in www.ajaguiar.com are independent from those presented in any physical space or other order placement platforms. The B2B order placement platform is responsible for submitting all information and expressions associated with the content marketed. However, content authorship is responsibility of the manufacturers of the products concerned. The B2B order placement platform is not liable for any error of translation nor is it responsible for the content presentation.
All images, illustrations, videos and texts displayed in www.ajaguiar.com are reserved under copyright and intellectual property on a global level. Any use of this content, whether or not for profit, is strictly prohibited without prior authorization.
It is absolutely prohibited the inclusion of any links or associated advertising on the website (www.ajaguiar.com) without prior approval of the B2B order placement platform. External links that allow direct access to the company’s website (www.ajaguiar.com) are not our responsibility.
Products marketed in the B2B order placement platform are in accordance with Portuguese and European legislation and strictly meet EU standards pursuant to Directive 2009/48/EC. The B2B order placement platform is not liable for any violations of the law in countries where the goods can be delivered. It is up to the customer to check the import conditions for the products he wishes to order.
The B2B order placement platform is not liable for any viruses or cyber-attacks that may damage the structure and content of the website and/or cause any interruption in its presentation.
3. Associated domains ownership
All domains and subdomains registered in www.ajaguiar.com are respectively owned by the brand and are duly approved by the "Regulation for .PT domain/subdomain registration" and the legal deposit No. 238398/06.
4. Customer's and User's obligations
AJ Aguiar created an order placement platform in which users are independent of customers. Each customer may take advantage of one or more users. Each user can change its username. Changing customer data should be requested via mail@ajaguiar.com and requires prior checking.
Users and the Customers must comply with the hereby presented general conditions and abide by them. Furthermore, both user and customer must fulfill the following obligations:
1) It is forbidden to enter, store or distribute obscene, defamatory, libelous, xenophobic and/or any other kind of content that violates the general principles of the law and public order through the website;
2) Do not disclose login credentials, such as your password, in order to prevent others from accessing your account in the B2B order placement platform;
3) Do not use false identities. Your account in www.ajaguiar.com is personal and not transferable;
The B2B order placement platform is not responsible for any delay or incapability to process an order, particularly in the delivery act, caused by data wrongfully and/or insufficiently provided by the customer.
The B2B order placement platform reserves itself the right to delete an account whose holder do not complies with the above-mentioned obligations.
5. Orders, Payment and Delivery
To carry out orders through the website (www.ajaguiar.com) the user must be a customer of AJ Aguiar. Only in that condition he will be able to require access. After login credentials (username and password) are generated, the customer can freely access the website and start the online order placement process, add the items to the virtual shopping cart available and follow the necessary steps to conclude the order. The user will be duly notified if his purchase is registered successfully in AJ Aguiar’s database.
Although independent, the commercial conditions applied are consistent with AJ Aguiar’s comprehensive supply policy. Promotions presented always follow their own rounding order to the nearest decimal place. Trading and payment conditions displayed on the website are in accordance with the information provided by the customer which is included in AJ Aguiar’s database. The order placement platform does not offer the possibility of immediate payment of ordered goods. However, for each order it is possible to generate a payment reference, upon confirmation of the entirety picking that each order generates.
Orders are processed in our database after confirmation on the website. Handover availability may vary depending on the nature of the article. Different items may have different dates of availability upon explicit information in the shopping cart. AJ Aguiar is committed to a delivery within 48 hours as long as the totality of immediate availability makes up a total exceeding 200,00€.
Deliveries and conditions for Madeira and Azores will be defined and negotiated with each customer. The B2B order placement platform is not responsible for any delays caused by an incorrect provision of data by the customer. Other unforeseen delays do not grant the customer the right to compensation.
Minimum values set for EU:
Minimum selling for customer opening | 400,00 € |
Selling to minimum Pay in Advance with 5% (for Portugal) | 2.000,00 € |
The values above are not valid for article repetitions or pending deliveries. Transportation costs / values will be calculated after order.
Prices shown throughout the website do not include VAT.
6. After Sales Service and General Terms and Conditions of Warranty
AJ Aguiar has a personalized and tailored After Sales Service (ASS) to respond to each customer. We have incorporated, since 2009, a Technical Assistance Center (TAC) to respond to all requests related with repairs and exchanges of plenty of articles. For further information on this subject check our After Sales Service area.
7. Privacy and Personal Data Protection
Both privacy and personal data protection of all individuals who are in any way related to AJ Aguiar constitutes a fundamental commitment of our company. We work daily to ensure the highest standards of privacy and personal data protection in accordance with the legislation and all national and European regulations and guidelines applicable to its treatment. This commitment is implemented by a set of policies and privacy standards, including the Customer Privacy Policy, the Employees Privacy Policy, as well as the General Information Security Policy. Thus, in addition to complying with the legal obligations defined in Law 67/98 of 26 October, we have adjusted our personal data management policy to the new General Regulation on Data Protection, resulting from the European Directive (EU) 2016/680 of the European Parliament and of the Council of 27 April 2016.
General Terms for Privacy and Personal Data Protection
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- Personal data comprises any information of any nature that is presented in any support (both audio and visual) relating to an identified or identifiable natural person. Any person liable to be directly or indirectly identified, by name, ID number, biometric or electronic identifier or other mean suitable for the identification of that individual is considered identifiable.
At AJ Aguiar, Lda we are aware of the legal distinction made between Personal Data and Sensitive Personal Data. Personal Data relates to information that identify the person as a member of a community group, such as name, address, IP address, mobile phone number, among others. Sensitive Personal Data includes all data that identifies the person as a human being, whose misuse constitutes a violation that can directly affect that individual’s fundamental rights as a citizen, in terms of ethnicity, voice, social origin, political and philosophical convictions... At AJ Aguiar, Lda we do not store or collect any kind of sensitive personal data; only plain personal data.
- All entities (companies and/or individuals), customers, suppliers, employees and commissioning vendors are the owners of the personal data voluntarily and explicitly provided to AJ Aguiar, Lda over which it has a commercial and/or labour relationship established and defined by the terms of the law.
- AJ Aguiar, Lda assumes the role of the entity responsible for the processing of personal data. AJ Aguiar, Lda is responsible for the treatment, protection and maintenance of the respect for the rights of its personal data.
- AJ Aguiar, Lda has designated a Data Protection Officer (DPO), who can be contacted directly by letter addressed to AJ Aguiar, Lda, Rua Comendador Sílvio, 450 | 4535-032 Lourosa or by e-mail dpo@ajaguiar.com
- The personal data of the commissioning entities, employees and/or sellers can be collected without the conclusion of a formal commercial and/or labour contract.
- The data collected is a mandatory requirement so that AJ Aguiar can establish a communication with the individual/entity who provided it. Under that necessity, the following data are essential: name, alternate name, tax identification number, full address, telephone contacts, e-mail address, contact details, bank details, literary qualifications, date of birth, online user access to the digital platform at www.ajaguiar.com, original registration password and date of registration. The omission or inaccuracy of the data is the responsibility of its holder, who accepts the terms of its respective use.
- The scope of data usage is aimed at: a) send correspondence to the indicated addresses; b) send relevant news and commercial notifications through the e-mail address; c) contact via telephone; d) consult information, by the employees belonging to the management of the company identified through restricted access categorised by levels in the ERP; (f) manage and monitor the entity; (g) provide services; (h) use of information as a source of integration of computer systems and/or other subcontracted services; (i) report data to the respective authorities; (j) accounting, tax and administrative management; (k) litigation management; (l) audit and consultancy; (m) networks and systems management; n) control of information and physical security; o) assiduity and punctuality control.
- Data treatment for marketing purposes is done following up on a prior informed consent, free, specific and unequivocal. Consent can be expressed through a written statement or through the validation of an option. The data owner may, at any moment, object to the processing of data for marketing purposes by the means mentioned in point 7.4.
- AJ Aguiar, Lda may subcontract the processing of personal data, such as lawyers, accounting and consulting firms, IT integration services, banks and insurance companies. These subcontracting entities are defined and registered for the purposes of consultation and are obliged to develop appropriate technical and organizational measures to protect all data, thus ensuring the holder’s rights. In specific circumstances defined by law, certain personal data may have to be communicated to public authorities, such as the tax authorities, courts and security forces.
- Personal data is kept for different periods of time. The non-contestation of data presupposes its storage for an indefinite period. Personal data are stored in a secure digital database and / or in a physical file under the GDPR.
- The subject to which a given data is related is always guaranteed the right to its access, rectification, opposition, elimination, limitation and portability. The exercise of these rights may be expressed through the means mentioned in point 7.4.
- Without prejudice to the possibility of claiming to AJ Aguiar, Lda, the data subject may submit a complaint directly to the competent control authority.
- All these terms and conditions are available for consultation online at https://www.ajaguiar.com/online-shop/termos-condicoes
- The data owner always has the option to exercise his self-regulatory right, being able at any time to denounce and formalize a complaint against AJ Aguiar, Lda with the CNPD (National Data Protection Commission) justifying its non-compliance.
- Be aware that, all data users registered, even after consent, can exercise his rights under the GDPR, at any time, namely: access, rectification, omission, limitation, portability (if applicable) and opposition. For this purpose, we create a dedicated page where you can manage this process in a transparent way:
https://www.ajaguiar.com/company/regime-geral-protecao-dados
https://www.ajaguiar.com/company/rgpd
- Personal data comprises any information of any nature that is presented in any support (both audio and visual) relating to an identified or identifiable natural person. Any person liable to be directly or indirectly identified, by name, ID number, biometric or electronic identifier or other mean suitable for the identification of that individual is considered identifiable.
Use of cookies by the B2B order placement platform
Cookies are small text files sent by the websites you visit that are stored on your computer. They are widely used for the operation of websites or to increase their efficiency and provide information to website owners. The B2B order placement platform uses cookies to collect data in order to maximize the good relationship with all users of the online store. If you do not wish to receive cookies, you can configure your computer to always warn you when you receive a cookie or disable all cookies through your default query program.
Customers and users who comply with the rules and obligations defined can, at any point, choose to no longer be part of AJ Aguiar’s database. In order to do so, they shall expressly communicate this desire through one of the following means:
info@ajaguiar.com | |
Telephone | +(351) 22 745 54 02/3 (chamada para a rede fixa nacional) |
In writing | Rua Comendador Sílvio, 450 | 4535-032 Lourosa | PORTUGAL |
Online form | Click here |